NULLED PHP BeDesk – Customer Support Software & Helpdesk Ticketing System 3.0.7

2025 November 10 - Version 3.0.7​

• new: show sections in multi product grid, instead of articles
• fix: article attachment downloads requiring extra permissions to download
• fix: conversation summary generation
• fix: tickets from plain text emails sometimes not displaying paragraphs correctly
• fix: "manage help center" permission not allowing category creation
• fix: google analytics report
• fix: slack notification channel configuration
• fix: roles created from admin area always defaulting to "user" type
• fix: license alert sometimes showing even if license is activated
• [livechat] fix: user data from pre-chat form not being available as variable in initial flow message
• [livechat] fix: default language from settings page sometimes not applied to new widget customers

2025 October 25 - Version 3.0.6​

• fix: some unrelated functionality not working properly when addons are not installed
• fix: filtering by multiple categories in views using "or" type
• fix: filtering customers when creating new ticket as agent

2025 October 24 - Version 3.0.5​

• new: update functionality in admin area. You will now be notified of new updates to BeDesk and installed addons in admin area and can update directly from "admin > settings > system > update" page.
• new: upgraded "admin > settings > uploading" page. You can now have multiple "backends" (eg. s3, ftp, local disk) at the same time for storing files.
• new: upload restrictions (size, type, extension etc.) can now be configured per upload type.
• new: Purchase code can now be activated from "admin > settings > system > licenses" page.
• new: updated REST API documentation with new endpoints
• new: agent invites can now be sent to existing users
• new: support for oauth authentication for imap
• new: specific category attribute options can now be made selectable by agent only
• new: email replies to request received notification will now update the ticket in bedesk
• new: dark mode improvements
• improve: stripping quoted text and signatures from inbound emails
• fix: some translation lines not included by default
• fix: notification settings not showing for agents
• fix: issue with slack notifications
• fix: category grid layout on landing page on mobile devices
• fix: issue with merging customers
• fix: issue with secondary emails
• fix: issue with renaming statuses in admin area
• fix: heading obsctructed by header on article page when scrolling to anchor
• fix: invalid urls for article and category in sitemap generator
• fix: draft article being viewable via direct link
• fix: redirecting to wrong url after creating user in admin area
• fix: issue with article creation when ai agent is enabled
• fix: email verification sending duplicate otp email
• fix: customers page not showing users registered via API sometimes
• fix: websocket credentials validation
• [livechat] new: added a way for customer to close chat manually in widget
• [livechat] fix: open chat screen automatically when clicking on widget toggle, when there's a new message from agent
• [livechat] fix: text input losing focus in chat widget after submitting a message
• [livechat] fix: attach files button visible on new ticket screen, event if user has no permissions to upload files
• [ai] fix: collect details step in flows sometimes not triggering subsequent steps

2025 September 19 - Version 3.0.4​

• new: add url type for custom attributes
• [livechat] fix: file uploading in chat widget not disabling if files.upload permission is removed
• fix: compatibility with MariaDB
• fix: uploaded logo not showing in some email templates
• fix: notifications for new conversation replies not arriving sometimes
• fix: creating new ticket from agent dashboard sometimes not preserving subject
• fix: issue with entering pusher credentials for EU regions.
• fix: new lines sometimes not being preserved when converting emails into tickets.

2025 September 15 - Version 3.0.3​

• [ai] new: allow deleting website while it's still being ingested
• [livechat] fix: wiget getting cut off on smaller mobile screens
• fix: notification for new message showing even when conversation page is open for that message

2025 September 14 - Version 3.0.2​

• [ai] fix: updated articles not getting ingested sometimes
• [livechat] fix: security and uploads settings not being reflected sometimes after page reload
• new: dark mode improvements
• fix: issues with theme creation
• fix: mysql full text search not creating index properly sometimes
• fix: wrong color applied sometimes in theme editor
• fix: some groups not showing in agent inbox sidebar

2025 September 11 - Version 3.0.1​

• [livechat] new: added a new setting for automatically showing livechat widget in help center
• [livechat] fix: livechat widget not loading if it's added dynamically after page already loaded
• new: variable support in canned replies
• fix: ordering by feedback option in help center not working
• fix: email verification sending duplicate otp email
• fix: don't ask for email again on new ticket form if customer already has an email
• fix: notifications linking to invalid url sometimes
• fix: view counts in agent inbox including test and chatbot conversations
• fix: general group sometimes assigned twice when inviting agent
• fix: resending agent invite not working
• fix: envato purchases panel in account settings page not updating until page reload after adding new code

2025 September 08 - Version 3.0.0​

This is a massive update and includes many new features to BeDesk itself as well as livechat widget addon and AI agent addon.

Livechat addon​

• Fully featured livechat widget that you can embed on your site.
• Many new livechat related features inside BeDesk.
• Full integration with BeDesk agent inbox.

See all the features here

AI Agent addon​

• Advanced AI agent that integrates with BeDesk and livechat addon.
• Can answer customer questions based on knowledge.
• Flow builder, tools, personality settings and more inside BeDesk.

See all the features here

New BeDesk features​

Updated appearance​

Fully revamped appearance of agent dashboard, help center, admin area and customer ticket portal.

• New modern and user friendly look.
• Chat and list layout for conversation page.
• Customizable inbox sidebar in conversation page.
• You can now customize what data is shown in conversations table.
• Moved reply composer to the bottom.
• Updated conversations details sidebar with more information and support for custom attributes.

Realtime updates​

Implemented realtime functionality for many parts of the helpdesk. Now you can see whether customer or agent is currently online and conversations will show new messages and status changes in real time.

Team management​

Added fully featured team management. You can now invite and manage team members.

• Invite agents from dashboard.
• See all available agents and their status.
• Manage roles and permissions for agents to only allow access to specific parts of dashboard.
• Working hours for agents.
• Agent specific reports.

Groups​

Added groups (departments) functionality to allow easier management of multiple agents.

• Route conversations to specific groups.
• Primary and backup agents withing a group.
• Auto conversation assignment (round robin) or manual assignment within groups.
• Group specific reports.

Customers​

Fully overhauled customer management in agent dashboard.

• Sections for verified (email) customers, visitors (via livechat), currently online customers and suspended customers.
• Many new filters including returning visitor, number of visits, browser, device, language, timezone, country and more.
• Updated custom profile page with more details and support for custom fields.

Custom attributes​

New custom attributes/fields functionality allows storing additional information about conversations and customers and adding custom fields to forms.

• Custom attributes for conversations and customers.
• Add custom fields to new ticket, customer, pre/post chat and other forms.
• Multiple formats: text, number, date, dropdown, checkbox, radio and more.
• View custom field values in customer and conversation sidebar and profile pages.
• Require custom field to be filled in when creating new ticket.
• Permission management: Customer can view, customer can edit, only agent can edit.
• Separate name and description for customer and agent.
• Filter conversations and users by custom attributes.

Conversations views​

Create and save fully custom conversations views. This allows showing only conversations that match specific criteria.

• Show in sidebar along with default views (Mine, Unassigned, All, etc.).
• Can be shared with multiple agents or made private.
• Select which conversations are shown based on many conditions, including status, channel, update date, assignee, group, custom attributes and more.
• Select which columns are shown in conversations table for this view.

Custom statuses​

Create and assign custom statuses for conversations.

• Custom labels.
• Filter by custom statuses.
• Assign custom statuses to conversations.

Help center​

• Updated the look of help center article pages.
• Improved WYSIWYG editor.
• New category grid layout for landing page.
• New look for article grid landing page.
• Better support for custom category icons.

Customer ticket portal​

• New look for customer ticket portal.
• Non logged in visitors can now create tickets.
• Add custom fields to new ticket form.
• Updated reply composer.

Settings​

• Better descriptions and grouping.
• Links to corresponding documentation articles.
• Merged appearance editor and settings page, everything is now in one place.
• Updated theme editor and menu manager.
• New settings for ticket management and help center.

Triggers​

Added several new conditions and actions to triggers and support for chats started via livechat widget.

Permissions​

Overhauled the permissions that can be assigned to agents and roles. It should now be a lot easier to understand what actions each permission allows.

Reports​

New look for report page as well as several new reports including agent, group and tags.

Bugfixes​

Fixed 80+ bugs and minor issues.