Uhelp – Helpdesk Laravel Support Ticketing System.
The UHelp is best support system for a customers support and management solutions laravel application solution. That keeps track of customers’ requests and solves the issues of customers based on issue type, priority, and category. It allows customers to receive service as quickly as possible while keeping track of their requests. With the UHelp-Support Desk, you can provide a uniform support experience to your customers.Laravel Installer
The Uhelp ticket management system can be installed using the easy-to-use, step-by-step laravel wizard installer. It does not require any programming knowledge. You can follow the documentation and install it.Extremely Secured
When it comes to security, UHelp helpdesk application allows you to whitelist or blacklist countries from accessing the application. It also protects against DOS attacks and also prevent CSRF attacksClean UI
This better-looking helpdesk admin dashboard UI design is more professional and clean. This help desk has three different dashboard designs: two for admin panel users and one for customers.Enhanced Email-to-Ticket Functionality (Updated) :
We are pleased to announce the significant improvement in our email-to-ticket functionality. Customers can now conveniently respond to tickets directly from their email interface. The Email-To-Ticket feature has undergone rigorous testing and validation with the following email service providers:1. Gmail
2. Yahoo
3. Zoho
4. Hotmail
5. Outlook
6. Webmail
7. Aol Mail
This enhancement ensures seamless communication and a streamlined support experience for our valued users.
RTL Layout With Arabic or any other Language
RTL-compatible: Convert into right-to-left (RTL) layout with just one click. The whole application will be converted to RTL when a RTL language is selected.Report Analysis
Monitor all your employees’ activities and analyse their performance with the rating provided by the customers. And improve customer service. And also monitor the total count of all types of tickets and customers.Team Work Using Groups
Build the teams using the Group feature. Employees can be included in groups. And then assign those groups to categories. You can give better service to your customers by keeping a proper flow of tickets using groups.Envato Authors
UHelp is the best choice in support systems for Envato authors. These are useful features for Envato authors because we have included manual licence verification and verification in ticket submission.Non Envato Authors
Also, for non-Envato authors, this is the best support system. Because you can simply go to App Settings > General Settings and toggle the Envato on/off switch. Then you can use it for multiple purposes.Advanced Features of the Uhelp Application
• Holidays list synced with business hours.• Added Google & Email Two-factor authentication to all logins.
• Added reply read receipts to admin panel users
• Roles Management
• Envato Support System
• Custom Fields
• Business Hours
• Live Notifications
• Announcements
• Agent name Privacy
• Ticket/Replies Restriction
• Trashed Tickets
• Ticket History/Timeline
• Knowledge Base
• Employee Groups
• Single/Multiple Assign
• Self asssign
• Email-To-Ticket
• Projects Management
• Enhanced Security
• Login as Customer
• Custom CSS & JS
• External Chat
• Captcha Security
• Customer’s Import
• Employee’s Import
• Project’s Import
• Multiple Delete
• Admin/Employee Note
• Google Analytics
• Customer IP Address
• Force SSL
• SEO
• Social Logins
• Envato Login
• Gmail Login
• Facebook Login
• Twitter Login
• File Uploads management
• Automation Functions
• Custom Notifications
• Custom Announcement
• Articles
• Ticket to Article
• Email Templates
• LTR to RTL
• Custom Pages
• Under maintenance
• User Rating’s
• Report’s
• Departments
• Auto Reload
• Infinity Scrolling
